Hear Katy Koenig, Ph. D., Senior Research Analyst, as she reviews Raddon’s latest small business national research in attracting, retaining and meeting the financial needs of small business customers.

The mobile banking market may soon overtake the computer online banking market in terms of usage (by some segments at least). Additionally, payment systems evolve daily with no clear indication of what the future brings or what role financial service providers will play. Staying up-to-date regarding new technologies and supporting customer-centric technological changes is important for financial institutions to compete.

No matter what industry you’re in, your company can’t survive without technology. And these days, even non-technical employees know that technology goes way beyond desktop computers and networks. From smart phones and tablet computers to mobile apps and cloud-based technology, there’s a plethora of technological advancements to not only keep track of, but also to profit from.

There is no excerpt because this is a protected post.

New delivery channels such as mobile banking continue to evolve, and yet the branch remains the linchpin for most financial institutions. Our research indicates that even as the usage of channels such as online banking and mobile banking continue to build, the usage of branches has not diminished.

Hear Bob O’Meara, vice president of research, as he examines the latest national research on consumer financial behavior and delivery channel usage.

There is no excerpt because this is a protected post.

Fortunately, December 21 came and went and nearly all of us woke up on December 22. Let’s hope our predictions are better than those of the Mayans.

There are two issues that need to be examined to better assess the prospects for 2013. The first factor is the likely direction of the economy, as this directly impacts the financial activities of consumers and small businesses, and in turn financial institutions. The second is industry-specific concerns. Let’s look at each of these in turn.

Performance Management – Day Five
In attendance were the CEO, EVP, business banking manager, chief lender officer, e-commerce manager, IT manager and several branch managers/teller supervisors. This was the fifth and final day of our Performance Management engagement.

This whacked-out, oft-censored, and certain-Canadian-export-loving Senior Research Analyst constantly heard from his parents in his formative years that having a higher education would translate into success later in life. The message was personally resonant and as a parent, such a message was communicated almost as a mantra to his scion. This “American Dream” message had particular meaning – the College Board has estimated that the lifetime earnings for those with a bachelor’s degree are 66 percent higher than those individuals with a high school diploma.

One of the more noteworthy developments in 2012 was the evolution of prepaid debit cards. Previously best known for their affiliation with b-list celebrities, prepaid debit cards attempted to become a little more mainstream with the introduction of cards from Chase, American Express, and Walmart. While these institutions attempt to shed the shadow cast by cards that charged consumers $99.95 a year just for the privilege of carrying a Kardashian in their back pocket, the two key strategic questions we’re typically hearing from community based financial institutions are…