“We’re really due for a customer survey…BUT…”
While there are seemingly infinite reasons to avoid reaching out to your customer base for feedback in fear of what might be heard, consumer perceptions and needs are ever-changing. Your customers’ collective needs, opinions and subsequent actions are never put on hold for branch openings, staff turnover or even throughout that core conversion.
Where Are We Headed? Predictions for 2015
2014 proved to be an interesting year, both from an economics standpoint and from the perspective of the financial services industry. What’s on the horizon for 2015? This article will preview The Raddon Report’s predictions for the coming year.
Don’t Let Apple Pay Disrupt Your Mobile Payment Strategy
As the iPhone® 6 makes its way into the hands of consumers, the way we pay may be changed forever. The phone, with its embedded Apple PayTM capabilities, has the potential to be the tipping point for widespread adoption of mobile point-of-sale payments.
Virtual and Express Branches Do Have Appeal
In the last several years, industry analysts have observed ad nauseam that financial institutions need to weigh the value of their branch networks, as well as change the role and structure of their branches, since consumers are handling more and more of their transactions through self-service channels.