Build Your Planning Playbook
The following article was originally posted on The Point news blog on Fiserv.com by Andy Grinstead, Senior Vice President of Sales and Marketing for Bank Intelligence Solutions at Fiserv.
With narrowing net interest margins, less-than-optimal loan volumes and service charge fees under fire, it’s more difficult than ever for America’s financial institutions to plan for the future and achieve their strategic objectives. Like other financial institutions, you probably believe you’ve squeezed every drop of efficiency out of your operations already. What’s the key to further efficiency, profitability and growth in this environment? Read the whole story »
Know the Mobile Services Your Customers Desire and Want
Some industry insiders suggest mobile banking has moved into its second stage of development –mobile banking 2.0. This shift will require mobile banking providers to use customer insights for optimal delivery of services and enhancement of the mobile banking experience.
Make It Social: Using Social Media to Drive Mobile Banking Adoption
Mobile banking adoption is key to a financial institution’s growth and profitability because it generates more revenue opportunities and reduces service costs. However, as many financial institutions seek greater adoption of their mobile banking services, a lack of awareness of mobile banking among customers is hindering higher adoption rates.
“We’re really due for a customer survey…BUT…”
While there are seemingly infinite reasons to avoid reaching out to your customer base for feedback in fear of what might be heard, consumer perceptions and needs are ever-changing. Your customers’ collective needs, opinions and subsequent actions are never put on hold for branch openings, staff turnover or even throughout that core conversion.
Where Are We Headed? Predictions for 2015
2014 proved to be an interesting year, both from an economics standpoint and from the perspective of the financial services industry. What’s on the horizon for 2015? This article will preview The Raddon Report’s predictions for the coming year.
Don’t Let Apple Pay Disrupt Your Mobile Payment Strategy
As the iPhone® 6 makes its way into the hands of consumers, the way we pay may be changed forever. The phone, with its embedded Apple PayTM capabilities, has the potential to be the tipping point for widespread adoption of mobile point-of-sale payments.