Postal Banking: Pros, Cons and Consumer Reaction
Wed, 05/6/15 | | No Comment

Will the U.S. Postal Service (USPS) ever offer retail banking services? In early 2014, the Office of the Inspector General of the U.S. Postal Service began a public dialogue about how the Postal Service could offer retail banking services as a way to promote efficiency.

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Raddon Research, Webinars »

Recorded Webinar: Changing Landscape – How Mobile Banking is Transforming the Branch
Wed, 05/20/15 – 15:20 | | No Comment

Changing Landscape – How Mobile Banking is Transforming the Branch

Date Recorded: April 30, 2015
Length: 1 hour
Price: $149
Register

Questions? Contact Louie Lambrou at comments@raddon.com or 800.827.3500 ext. 6587 Read the whole story »

Protected: Small Business National Research Spring 2015 Report
Fri, 05/15/15 – 10:41 | | Enter your password to view comments.

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Recorded Webinar: What You Need to Know About Retail Demand and Delivery Channel Usage
Thu, 05/14/15 – 13:25 | | No Comment
Recorded Webinar: What You Need to Know About Retail Demand and Delivery Channel Usage

Hear Bob O’Meara, Vice President of Research, as he reviews Raddon’s national consumer research study on retail demand for financial services and delivery channels.

Financial Institutions Find Early Success in Apple Pay Rollout
Wed, 05/13/15 – 13:35 | | No Comment
Financial Institutions Find Early Success in Apple Pay Rollout

Just a few short months ago, Apple® set out to revolutionize the payments experience with the promise of frictionless, secure mobile payments at the point of sale. Many financial institutions were “all in” from the day of the announcement, and soon began making plans for how and when Apple Pay™ would be rolled out to their customers.

Protected: SPSG Spring 2015 Workshop Supporting Material
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Apple Pay – Is the Revolution in Progress?
Wed, 04/15/15 – 12:43 | | 2 Comments
Apple Pay – Is the Revolution in Progress?

You’d be hard pressed to find a product launch that generated as much buzz and excitement in the financial services industry as the announcement of Apple Pay™ last September. Heralded at the time by Apple CEO Tim Cook as the service that would replace the “fairly antiquated payment process” and “forever change the way all of us buy things”, Apple Pay set out to revolutionize the payments experience.

Build Your Planning Playbook
Thu, 04/9/15 – 12:12 | | No Comment
Build Your Planning Playbook

With narrowing net interest margins, less-than-optimal loan volumes and service charge fees under fire, it’s more difficult than ever for America’s financial institutions to plan for the future and achieve their strategic objectives. Like other financial institutions, you probably believe you’ve squeezed every drop of efficiency out of your operations already.

Know the Mobile Services Your Customers Desire and Want
Thu, 04/2/15 – 10:51 | | 4 Comments
Know the Mobile Services Your Customers Desire and Want

Some industry insiders suggest mobile banking has moved into its second stage of development –mobile banking 2.0. This shift will require mobile banking providers to use customer insights for optimal delivery of services and enhancement of the mobile banking experience.

Make It Social: Using Social Media to Drive Mobile Banking Adoption
Thu, 03/26/15 – 12:00 | | No Comment
Make It Social: Using Social Media to Drive Mobile Banking Adoption

Mobile banking adoption is key to a financial institution’s growth and profitability because it generates more revenue opportunities and reduces service costs. However, as many financial institutions seek greater adoption of their mobile banking services, a lack of awareness of mobile banking among customers is hindering higher adoption rates.

Are Your Business Customers Even More Susceptible to the “Disruptors”?
Thu, 03/19/15 – 11:30 | | One Comment
Are Your Business Customers Even More Susceptible to the “Disruptors”?

Developing deeper relationships with the customer is certainly not a new concept, but definitely an approach financial institutions should embrace in an effort to meet growth and earnings goals. This is particularly true for business customers’ needs.

Paying Its Way: Why Bill Pay Remains Highly Valuable to Financial Institutions
Thu, 03/12/15 – 10:54 | | No Comment
Paying Its Way: Why Bill Pay Remains Highly Valuable to Financial Institutions

How do financial institutions measure the impact of bill pay? Most point to increased retention, but bill pay is also a repeat engagement driver closely tied to deeper customer relationships, longer tenure and higher satisfaction.