Only Acknowledge the Disruptors That Pose a Direct Competitive Threat
Wed, 01/14/15 | | No Comment

Digital technology continues to have a profound impact on our collective consciousness as it satisfies our demand for instant results. Accordingly, a new type of consumer has been created – a digitally-based one

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Virtual and Express Branches Do Have Appeal
Thu, 12/11/14 – 12:33 | | No Comment

In the last several years, industry analysts have observed ad nauseam that financial institutions need to weigh the value of their branch networks, as well as change the role and structure of their branches, since consumers are handling more and more of their transactions through self-service channels.  Accordingly, institutions of varying asset sizes have been experimenting with different branch models and concepts in an attempt to become more operationally efficient in a cost-conscious environment. Read the whole story »

Protected: CEO Workshop Report – Fall 2014
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The Lending Opportunities Presented by Millennials (Gen Y)
Thu, 11/20/14 – 12:18 | | 3 Comments
The Lending Opportunities Presented by Millennials (Gen Y)

Consumer loan demand continues to wane, financial institutions face earnings challenges, and anticipated interest rate increases loom on the horizon for 2015. Yet in light of all of this, segments of the population are becoming more optimistic and looking for different ways to spend (and borrow).

Protected: SPSG Fall 2014 Executive Summary
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Take a Bite Out of Fraud and Restore Consumer Confidence
Thu, 11/6/14 – 15:20 | | No Comment
Take a Bite Out of Fraud and Restore Consumer Confidence

Being a consumer today is hard work. The long list of do’s and don’ts to protect oneself from things like identity theft and credit card fraud is enough to overwhelm anyone.

Protected: Small Business National Research Fall 2014 Report
Tue, 11/4/14 – 12:22 | | Enter your password to view comments.

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PayPal Does Not Have a P2P Payment Service Advantage
Wed, 10/8/14 – 11:27 | | No Comment
PayPal Does Not Have a P2P Payment Service Advantage

With the announcement of its spinoff from parent eBay, as well as its noted exclusion from Apple Pay, PayPal has been a hot topic in the news recently. For years, senior financial services executives have fretted about the threat that PayPal posed to banks and credit unions.

Protected: SPSG Fall 2014 Workshop Supporting Material
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Protected: CEO Workshop Report – Summer 2014
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Social Media Remains an Enigma
Thu, 09/4/14 – 12:27 | | One Comment
Social Media Remains an Enigma

The popularity of social media is undeniable. Millions of people are accessing such platforms to interact and view content of interest. Just five years ago, the primary function of social media was community building. Today, social media has evolved to include customer service outreach, brand awareness, and new customer lead generation.

Protected: Raddon 2014 Credit Union CEO Forum Material
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