Internet-Only Banks Will Once Again Pose a Competitive Threat
Thu, 10/23/14 | | No Comment

With the Federal Open Market Committee (FOMC) soon to end its current asset purchase program, many market observers contend that it is fait accompli that higher interest rates are on the agenda for 2015.

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Webinars »

Webinar – New Competition: Preparing to Compete for Today’s Checking Consumer
Thu, 10/9/14 – 15:23 | | No Comment

New Competition: Preparing to Compete for Today’s Checking Consumer

An overview of Raddon’s fall 2014 national consumer research findings on checking demand

Date: November 6, 2014
Time: 1:00 to 2:oo PM Central
Price: $249
Register

Questions? Contact Louie Lambrou at comments@raddon.com or 800.827.3500 ext. 6587 Read the whole story »

PayPal Does Not Have a P2P Payment Service Advantage
Wed, 10/8/14 – 11:27 | | No Comment
PayPal Does Not Have a P2P Payment Service Advantage

With the announcement of its spinoff from parent eBay, as well as its noted exclusion from Apple Pay, PayPal has been a hot topic in the news recently. For years, senior financial services executives have fretted about the threat that PayPal posed to banks and credit unions.

Protected: SPSG Fall 2014 Workshop Supporting Material
Wed, 10/1/14 – 11:51 | | Enter your password to view comments.

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Protected: CEO Workshop Report – Summer 2014
Fri, 09/12/14 – 11:07 | | Enter your password to view comments.

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Social Media Remains an Enigma
Thu, 09/4/14 – 12:27 | | One Comment
Social Media Remains an Enigma

The popularity of social media is undeniable. Millions of people are accessing such platforms to interact and view content of interest. Just five years ago, the primary function of social media was community building. Today, social media has evolved to include customer service outreach, brand awareness, and new customer lead generation.

Protected: Raddon 2014 Credit Union CEO Forum Material
Tue, 08/26/14 – 9:25 | | Enter your password to view comments.

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Customer Loyalty Is Not What It Used to Be
Thu, 08/7/14 – 13:58 | | No Comment
Customer Loyalty Is Not What It Used to Be

Customer satisfaction and loyalty are now top goals for many financial institutions, in large part because conventional wisdom suggests that higher degrees of satisfaction and loyalty will translate into new business opportunities (including a greater share of their customer’s wallet and referrals). However, the recent demographic shift to digitally-literate younger customers now poses questions with respect to the industry’s belief.

Are Your Customers Being “Served”?
Thu, 07/24/14 – 11:31 | | No Comment
Are Your Customers Being “Served”?

In October 2013, American Express “re-launched” Serve– a prepaid debit card purportedly targeted towards the financially underserved. On June 4, 2014, American Express premiered its short movie Spent: Looking for Change – a 40-minute narrative focusing on those shut out, or at the margins of the traditional banking system.

Will Your Investment in Technology Pay Off?
Thu, 07/10/14 – 10:44 | | No Comment
Will Your Investment in Technology Pay Off?

With the ongoing delivery channel proliferation across the financial services industry, bankers continue to ask: Will my investment in the new technologies ever payoff? In order to justify past, present and future capital outlays, the following rationales are offered to inquiring financial institution executives.

Protected: SPSG Spring 2014 Executive Summary
Mon, 06/23/14 – 14:16 | | Enter your password to view comments.

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Being Prepared for Rising Interest Rates
Tue, 06/17/14 – 12:25 | | No Comment
Being Prepared for Rising Interest Rates

At the height of our country’s financial crisis, the Federal Reserve’s Federal Open Market Committee (FOMC) adopted the policy of “quantitative easing” where it (a quasi-political arm of our federal government) goes into the marketplace to buy long-dated securities and mortgage-backed bonds to directly lower their interest rates. To be sure, this policy which adheres to macroeconomic theory helped end our country’s economic collapse in 2009 and may have helped keep our economy muddling along in the ensuing years.