“We’re really due for a customer survey…BUT…”
Wed, 03/4/15 | | No Comment

While there are seemingly infinite reasons to avoid reaching out to your customer base for feedback in fear of what might be heard, consumer perceptions and needs are ever-changing. Your customers’ collective needs, opinions and subsequent actions are never put on hold for branch openings, staff turnover or even throughout that core conversion.

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Delivery, Economy, Gen Y, Payments, Product, Real Estate, Regulatory, Strategy, Technology »

Where Are We Headed? Predictions for 2015
Thu, 02/26/15 – 13:47 | | One Comment

2014 proved to be an interesting year, both from an economics standpoint and from the perspective of the financial services industry. What’s on the horizon for 2015? This article will preview The Raddon Report’s predictions for the coming year.

The Economy

2015 is likely to be a year of continuing economic improvement, but there are many threats to be avoided or we could experience a slowdown in growth. There has been continued improvement in the labor markets, although this is in many ways an illusion –  the improvement in the unemployment rate is largely due to how it is measured, not significant gains in actual employment. Moreover, our concern is that what was a cyclical unemployment problem is morphing into structural unemployment. The mismatch between the skills employers are seeking and the skills potential employees possess continues to widen, and labor costs continue to escalate. At the same time, automation and technology are allowing employers to produce what they need with lower labor costs. Although this is a trend that dates back to the height of the Great Recession, it is likely to continue to escalate. Read the whole story »

Don’t Let Apple Pay Disrupt Your Mobile Payment Strategy
Wed, 02/18/15 – 13:19 | | No Comment
Don’t Let Apple Pay Disrupt Your Mobile Payment Strategy

As the iPhone® 6 makes its way into the hands of consumers, the way we pay may be changed forever. The phone, with its embedded Apple PayTM capabilities, has the potential to be the tipping point for widespread adoption of mobile point-of-sale payments.

Why Do Small Businesses Use Multiple Financial Institutions?
Wed, 02/11/15 – 14:33 | | No Comment
Why Do Small Businesses Use Multiple Financial Institutions?

Of all the challenges facing small businesses today, the general health of the economy and the ability to continually attract new customers are the top two concerns, according to Raddon’s Fall 2014 Small Business National Research survey.

How Accurate Was the Raddon Crystal Ball in 2014?
Thu, 01/29/15 – 12:19 | | No Comment
How Accurate Was the Raddon Crystal Ball in 2014?

How were our predictions for 2014? Let’s look back on the predictions we posted early in 2014 regarding the economy and the industry, and see how we fared.

Only Acknowledge the Disruptors That Pose a Direct Competitive Threat
Wed, 01/14/15 – 15:30 | | No Comment
Only Acknowledge the Disruptors That Pose a Direct Competitive Threat

Digital technology continues to have a profound impact on our collective consciousness as it satisfies our demand for instant results. Accordingly, a new type of consumer has been created – a digitally-based one

Virtual and Express Branches Do Have Appeal
Thu, 12/11/14 – 12:33 | | No Comment
Virtual and Express Branches Do Have Appeal

In the last several years, industry analysts have observed ad nauseam that financial institutions need to weigh the value of their branch networks, as well as change the role and structure of their branches, since consumers are handling more and more of their transactions through self-service channels.

Protected: CEO Workshop Report – Fall 2014
Tue, 11/25/14 – 17:53 | | Enter your password to view comments.

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The Lending Opportunities Presented by Millennials (Gen Y)
Thu, 11/20/14 – 12:18 | | 3 Comments
The Lending Opportunities Presented by Millennials (Gen Y)

Consumer loan demand continues to wane, financial institutions face earnings challenges, and anticipated interest rate increases loom on the horizon for 2015. Yet in light of all of this, segments of the population are becoming more optimistic and looking for different ways to spend (and borrow).

Protected: SPSG Fall 2014 Executive Summary
Mon, 11/17/14 – 13:38 | | Enter your password to view comments.

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Take a Bite Out of Fraud and Restore Consumer Confidence
Thu, 11/6/14 – 15:20 | | No Comment
Take a Bite Out of Fraud and Restore Consumer Confidence

Being a consumer today is hard work. The long list of do’s and don’ts to protect oneself from things like identity theft and credit card fraud is enough to overwhelm anyone.

Protected: Small Business National Research Fall 2014 Report
Tue, 11/4/14 – 12:22 | | Enter your password to view comments.

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