Are Your Business Customers Even More Susceptible to the “Disruptors”?
Thu, 03/19/15 | | One Comment

Developing deeper relationships with the customer is certainly not a new concept, but definitely an approach financial institutions should embrace in an effort to meet growth and earnings goals. This is particularly true for business customers’ needs.

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Make It Social: Using Social Media to Drive Mobile Banking Adoption
Thu, 03/26/15 – 12:00 | | No Comment

The following article was originally posted on The Point news blog on Fiserv.com by Eric Leiserson, Senior Research Analyst at Fiserv.

Mobile banking adoption is key to a financial institution’s growth and profitability because it generates more revenue opportunities and reduces service costs. However, as many financial institutions seek greater adoption of their mobile banking services, a lack of awareness of mobile banking among customers is hindering higher adoption rates. Read the whole story »

Paying Its Way: Why Bill Pay Remains Highly Valuable to Financial Institutions
Thu, 03/12/15 – 10:54 | | No Comment
Paying Its Way: Why Bill Pay Remains Highly Valuable to Financial Institutions

How do financial institutions measure the impact of bill pay? Most point to increased retention, but bill pay is also a repeat engagement driver closely tied to deeper customer relationships, longer tenure and higher satisfaction.

Protected: CEO Workshop Report – Winter 2015
Mon, 03/9/15 – 13:25 | | Enter your password to view comments.

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“We’re really due for a customer survey…BUT…”
Wed, 03/4/15 – 13:53 | | No Comment
“We’re really due for a customer survey…BUT…”

While there are seemingly infinite reasons to avoid reaching out to your customer base for feedback in fear of what might be heard, consumer perceptions and needs are ever-changing. Your customers’ collective needs, opinions and subsequent actions are never put on hold for branch openings, staff turnover or even throughout that core conversion.

Where Are We Headed? Predictions for 2015
Thu, 02/26/15 – 13:47 | | One Comment
Where Are We Headed? Predictions for 2015

2014 proved to be an interesting year, both from an economics standpoint and from the perspective of the financial services industry. What’s on the horizon for 2015? This article will preview The Raddon Report’s predictions for the coming year.

Don’t Let Apple Pay Disrupt Your Mobile Payment Strategy
Wed, 02/18/15 – 13:19 | | No Comment
Don’t Let Apple Pay Disrupt Your Mobile Payment Strategy

As the iPhone® 6 makes its way into the hands of consumers, the way we pay may be changed forever. The phone, with its embedded Apple PayTM capabilities, has the potential to be the tipping point for widespread adoption of mobile point-of-sale payments.

Why Do Small Businesses Use Multiple Financial Institutions?
Wed, 02/11/15 – 14:33 | | No Comment
Why Do Small Businesses Use Multiple Financial Institutions?

Of all the challenges facing small businesses today, the general health of the economy and the ability to continually attract new customers are the top two concerns, according to Raddon’s Fall 2014 Small Business National Research survey.

How Accurate Was the Raddon Crystal Ball in 2014?
Thu, 01/29/15 – 12:19 | | No Comment
How Accurate Was the Raddon Crystal Ball in 2014?

How were our predictions for 2014? Let’s look back on the predictions we posted early in 2014 regarding the economy and the industry, and see how we fared.

Only Acknowledge the Disruptors That Pose a Direct Competitive Threat
Wed, 01/14/15 – 15:30 | | No Comment
Only Acknowledge the Disruptors That Pose a Direct Competitive Threat

Digital technology continues to have a profound impact on our collective consciousness as it satisfies our demand for instant results. Accordingly, a new type of consumer has been created – a digitally-based one

Virtual and Express Branches Do Have Appeal
Thu, 12/11/14 – 12:33 | | No Comment
Virtual and Express Branches Do Have Appeal

In the last several years, industry analysts have observed ad nauseam that financial institutions need to weigh the value of their branch networks, as well as change the role and structure of their branches, since consumers are handling more and more of their transactions through self-service channels.

Protected: CEO Workshop Report – Fall 2014
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