Apple Pay – Is the Revolution in Progress?
Wed, 04/15/15 | | One Comment

You’d be hard pressed to find a product launch that generated as much buzz and excitement in the financial services industry as the announcement of Apple Pay™ last September. Heralded at the time by Apple CEO Tim Cook as the service that would replace the “fairly antiquated payment process” and “forever change the way all of us buy things”, Apple Pay set out to revolutionize the payments experience.

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Build Your Planning Playbook
Thu, 04/9/15 – 12:12 | | No Comment

The following article was originally posted on The Point news blog on Fiserv.com by Andy Grinstead, Senior Vice President of Sales and Marketing for Bank Intelligence Solutions at Fiserv.

With narrowing net interest margins, less-than-optimal loan volumes and service charge fees under fire, it’s more difficult than ever for America’s financial institutions to plan for the future and achieve their strategic objectives. Like other financial institutions, you probably believe you’ve squeezed every drop of efficiency out of your operations already. What’s the key to further efficiency, profitability and growth in this environment? Read the whole story »

Know the Mobile Services Your Customers Desire and Want
Thu, 04/2/15 – 10:51 | | 4 Comments
Know the Mobile Services Your Customers Desire and Want

Some industry insiders suggest mobile banking has moved into its second stage of development –mobile banking 2.0. This shift will require mobile banking providers to use customer insights for optimal delivery of services and enhancement of the mobile banking experience.

Make It Social: Using Social Media to Drive Mobile Banking Adoption
Thu, 03/26/15 – 12:00 | | No Comment
Make It Social: Using Social Media to Drive Mobile Banking Adoption

Mobile banking adoption is key to a financial institution’s growth and profitability because it generates more revenue opportunities and reduces service costs. However, as many financial institutions seek greater adoption of their mobile banking services, a lack of awareness of mobile banking among customers is hindering higher adoption rates.

Are Your Business Customers Even More Susceptible to the “Disruptors”?
Thu, 03/19/15 – 11:30 | | One Comment
Are Your Business Customers Even More Susceptible to the “Disruptors”?

Developing deeper relationships with the customer is certainly not a new concept, but definitely an approach financial institutions should embrace in an effort to meet growth and earnings goals. This is particularly true for business customers’ needs.

Paying Its Way: Why Bill Pay Remains Highly Valuable to Financial Institutions
Thu, 03/12/15 – 10:54 | | No Comment
Paying Its Way: Why Bill Pay Remains Highly Valuable to Financial Institutions

How do financial institutions measure the impact of bill pay? Most point to increased retention, but bill pay is also a repeat engagement driver closely tied to deeper customer relationships, longer tenure and higher satisfaction.

Protected: CEO Workshop Report – Winter 2015
Mon, 03/9/15 – 13:25 | | Enter your password to view comments.

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“We’re really due for a customer survey…BUT…”
Wed, 03/4/15 – 13:53 | | No Comment
“We’re really due for a customer survey…BUT…”

While there are seemingly infinite reasons to avoid reaching out to your customer base for feedback in fear of what might be heard, consumer perceptions and needs are ever-changing. Your customers’ collective needs, opinions and subsequent actions are never put on hold for branch openings, staff turnover or even throughout that core conversion.

Where Are We Headed? Predictions for 2015
Thu, 02/26/15 – 13:47 | | One Comment
Where Are We Headed? Predictions for 2015

2014 proved to be an interesting year, both from an economics standpoint and from the perspective of the financial services industry. What’s on the horizon for 2015? This article will preview The Raddon Report’s predictions for the coming year.

Don’t Let Apple Pay Disrupt Your Mobile Payment Strategy
Wed, 02/18/15 – 13:19 | | No Comment
Don’t Let Apple Pay Disrupt Your Mobile Payment Strategy

As the iPhone® 6 makes its way into the hands of consumers, the way we pay may be changed forever. The phone, with its embedded Apple PayTM capabilities, has the potential to be the tipping point for widespread adoption of mobile point-of-sale payments.

Why Do Small Businesses Use Multiple Financial Institutions?
Wed, 02/11/15 – 14:33 | | No Comment
Why Do Small Businesses Use Multiple Financial Institutions?

Of all the challenges facing small businesses today, the general health of the economy and the ability to continually attract new customers are the top two concerns, according to Raddon’s Fall 2014 Small Business National Research survey.

How Accurate Was the Raddon Crystal Ball in 2014?
Thu, 01/29/15 – 12:19 | | No Comment
How Accurate Was the Raddon Crystal Ball in 2014?

How were our predictions for 2014? Let’s look back on the predictions we posted early in 2014 regarding the economy and the industry, and see how we fared.