Mobile Bankers Leading the Way in Omnichannel Usage
Wed, 06/29/16 | | No Comment

Most people have become omnichannel consumers of financial services, particularly mobile banking users. Consumers adopt new channels as they emerge as complements to existing channels instead of replacing older delivery channels. ATMs did not supplant branches, just as online banking did not supplant ATMs, for example.

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Taking Care of Business: Meeting the Needs of Digitally Connected Businesses on the Go
Thu, 06/16/16 – 9:48 | | No Comment

By Michael Branigan, Senior Product Manager, Fiserv, and Marcus Rothaar, Senior Research Analyst, Raddon Financial Group

Consumers aren’t the only ones turning to mobile banking for anytime, anywhere access to financial services. According to the Fall 2015 Small Business National Research report by Raddon, nearly half of small businesses are using mobile to add a new dimension to their day-to-day operations, including on-the-go approvals and decision making. And as the size of the small business increases, so does the likelihood the business is using mobile banking; 58 percent of small businesses with annual sales from $500K to $10 million are using mobile banking. Read the whole story »

Protected: CEO Workshop Report – Spring 2016
Thu, 06/9/16 – 16:14 | | Enter your password to view comments.

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Know Who Is Shopping You Online
Thu, 06/9/16 – 11:59 | | No Comment
Know Who Is Shopping You Online

Given their investment in technology, financial institutions are more than justified to ask questions relevant to what extent they are being shopped online and which consumers are shopping them. Executives may find the answers to such questions quite surprising.

Jump in the Stream: Using Digital Audio Programming to Reach Millennials
Wed, 05/25/16 – 10:26 | | No Comment
Jump in the Stream: Using Digital Audio Programming to Reach Millennials

Consumption of media is shifting online, giving consumers access to the music they want and providing financial institutions with a new, more personalized marketing opportunity. Using digital audio programming, such as Pandora® and Spotify®, banks and credit unions can target sizeable audiences by coordinating messaging with consumer musical tastes.

Protected: SPSG Spring 2016 Workshop Supporting Material
Fri, 05/20/16 – 14:25 | | Enter your password to view comments.

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CEO Strategies Group Recap: What Are the Keys to Sustainable Performance?
Fri, 05/13/16 – 8:24 | | No Comment
CEO Strategies Group Recap: What Are the Keys to Sustainable Performance?

One overarching theme at the workshops was the importance of strategizing for sustainable growth. Considering the ongoing industry consolidation (largely a function of smaller organizations going away), rising operating and delivery costs and the clear earnings advantage for larger institutions, the ability to grow and benefit from economies of scale will be vital to organizational success, if not survival.

Does the PFI Designation Still Have Value?
Thu, 05/5/16 – 9:46 | | No Comment
Does the PFI Designation Still Have Value?

With the advent of alternative financial service providers, financial institutions may wonder if there is still value in being a consumer’s designated primary financial institution (PFI). If there is value, what opportunities are there to increase customer wallet share?

A Client’s Perspective: Turning a Problem-Solving Call Center Into a Revenue-Generating Business Unit
Thu, 04/21/16 – 10:13 | | No Comment
A Client’s Perspective: Turning a Problem-Solving Call Center Into a Revenue-Generating Business Unit

Emerging technologies are driving down routine branch transactions at most financial institutions, prompting numerous service calls to call centers. Quickly and efficiently solving issues is the primary focus of most call centers. During periods of excess capacity, one financial institution, ABNB Federal Credit Union in Chesapeake, Virginia, was able to go beyond problem-solving to turn their call center into a revenue-generating business unit.

Pay Me to Use Your Credit Card
Thu, 04/14/16 – 9:30 | | No Comment
Pay Me to Use Your Credit Card

The credit card industry may very well have created a monster when it began offering rewards to consumers who use their credit cards. Consumers are now used to getting paid to use issuers’ credit cards and for many consumers, the decision to select a particular credit card hinges on the type of rewards offered.

Five Ways Small Businesses Are Different From Retail Customers
Wed, 04/6/16 – 8:58 | | No Comment
Five Ways Small Businesses Are Different From Retail Customers

In the process of gathering research and analyzing data for Raddon’s most recent report on the small business market, a number of interesting trends emerged that highlight just how different small business owners are from their retail banking counterparts.

Dealing with the $10 Trillion Elephant in the Room
Thu, 03/24/16 – 8:24 | | No Comment
Dealing with the $10 Trillion Elephant in the Room

In 2016, financial institutions are facing new challenges regarding deposit acquisition and deposit retention – challenges they have not had to deal with for a number of years due to an artificially-imposed low-interest-rate environment. With interest rates on the rise, institutions are struggling to determine how much they need to pay to grow and keep deposits, as well as the impact new rate offers will have on funding costs.