Client Perspectives on a Successful Sales Culture Transformation
Thu, 08/13/15 | | No Comment

Following the launch of a sales culture transformation initiative in conjunction with Raddon and the Center for Practical Management, Kohler Credit Union, a $285 million credit union based in Wisconsin, has achieved impressive results

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Delivery, Mobile Banking, Online Banking, Payments »

Consumer Trends Survey: Digital Experiences Drive Customer Satisfaction
Thu, 08/27/15 (6 hours ago) – 12:12 (6 hours ago) | | No Comment

The following article was originally posted on The Point news blog on Fiserv.com.  

While conventional wisdom holds that financial institutions aren’t keeping pace when it comes to digital experiences, actual users of digital banking beg to differ. That’s based on the most recent Fiserv Consumer Trends Survey, one of the industry’s longest running surveys on U.S. consumer’s financial habits. People continue to report sky-high levels of satisfaction with their institution’s online and mobile services – with a majority even assessing it on equal terms with their last online retail shopping visit. Read the whole story »

Protected: Raddon 2015 Credit Union CEO Forum Material
Mon, 08/24/15 – 13:48 | | Enter your password to view comments.

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What Financial Institutions Can Learn from Alternative Lenders
Thu, 07/9/15 – 13:47 | | One Comment
What Financial Institutions Can Learn from Alternative Lenders

Raddon’s most recent survey of 1,200 small businesses reveals an intersection of lending attitudes and needs, which alternative lenders are taking advantage of. One out of 10 small business owners feel credit has dried up and financial institutions have stopped lending to small businesses.

Overdraft/NSF Coverage Is a Valuable Service
Tue, 06/30/15 – 12:22 | | No Comment
Overdraft/NSF Coverage Is a Valuable Service

Even if they never use it, consumers still value protection on their checking accounts to avoid overdraft and non-sufficient funds (NSF) events – perhaps to the consternation of some regulatory bodies and consumer advocate groups.

How Personal Interaction Can Boost Bill Pay Adoption
Thu, 06/18/15 – 11:04 | | No Comment
How Personal Interaction Can Boost Bill Pay Adoption

Although the world has become very digital, how individuals make decisions – including decisions about their finances – remains exceedingly personal. Financial institutions should not discount the value of the human element in influencing how consumers discover and decide on financial services.

Consumer Behavior Dictates a Mobile Wallet Approach
Thu, 06/11/15 – 13:37 | | No Comment
Consumer Behavior Dictates a Mobile Wallet Approach

As reported in the 2013 Federal Reserve Payments Study, consumer noncash payments behavior has become increasingly reliant on credit and/or debit cards in the last 10 years. The study also reveals the number of debit card payments has increased more than any other noncash payment type, including check, credit card, prepaid card and ACH payments.

Protected: CEO Workshop Report – Spring 2015
Thu, 06/4/15 – 14:42 | | Enter your password to view comments.

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First-Time Homebuyers Present Challenges and Opportunities
Thu, 05/28/15 – 11:03 | | No Comment
First-Time Homebuyers Present Challenges and Opportunities

Now that refinance pipelines have dwindled and the economy is gaining steam, financial institutions must turn their focus to the home purchase market – and Gen Y –to achieve mortgage loan growth. First-time buyers will soon make up half all home purchases, with Gen Y leading the way.

Recorded Webinar: Changing Landscape – How Mobile Banking is Transforming the Branch
Wed, 05/20/15 – 15:20 | | No Comment
Recorded Webinar: Changing Landscape – How Mobile Banking is Transforming the Branch

Hear Bob O’Meara, Vice President of Research, as he examines the findings from Raddon’s fall 2014 national consumer research on branch activity and delivery channel usage and analyzes the impact mobile banking is having to the traditional banking delivery.

Protected: Small Business National Research Spring 2015 Report
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Recorded Webinar: What You Need to Know About Retail Demand and Delivery Channel Usage
Thu, 05/14/15 – 13:25 | | No Comment
Recorded Webinar: What You Need to Know About Retail Demand and Delivery Channel Usage

Hear Bob O’Meara, Vice President of Research, as he reviews Raddon’s national consumer research study on retail demand for financial services and delivery channels.