EMV: Confronting Mobile Payments Barriers
Although 6 in 10 consumers now own a smartphone, the number of in-store mobile payments in the U.S. has not kept pace. The October 1, 2015 EMV fraud liability shift is enhancing mobile point-of-sale payments and as a result, many in the industry promise a brighter mobile payments outlook.
Are Financial Institutions Ignoring the Needs of Baby Boomers?
In the financial service industry, today’s normal is to try and understand the mindset, attitudes and preferences of the millennial consumer. What products and services are millennials using for their financial transactions? What do they really want from their financial institution and are their financial needs being met?
The Appeal of Marketplace Lenders
Industry trade publications have devoted quite a bit of ink lately to the emergence and growth of the peer-to-peer lending market. The publications have outlined the merits of marketplace lenders and the regulatory travails the emerging industry faces, as well as opinions from advocates and detractors. Despite the plethora of information, there has been a paucity of opinion from the consumer’s point of view.
Consumer Trends Survey: Digital Experiences Drive Customer Satisfaction
While conventional wisdom holds that financial institutions aren’t keeping pace when it comes to digital experiences, actual users of digital banking beg to differ. That’s based on the most recent Fiserv Consumer Trends Survey, one of the industry’s longest running surveys on U.S. consumer’s financial habits.