The Lending Opportunities Presented by Millennials (Gen Y)
Thu, 11/20/14 | | 3 Comments

Consumer loan demand continues to wane, financial institutions face earnings challenges, and anticipated interest rate increases loom on the horizon for 2015. Yet in light of all of this, segments of the population are becoming more optimistic and looking for different ways to spend (and borrow).

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Protected: CEO Workshop Report – Fall 2014
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Protected: SPSG Fall 2014 Executive Summary
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Take a Bite Out of Fraud and Restore Consumer Confidence
Thu, 11/6/14 – 15:20 | | No Comment
Take a Bite Out of Fraud and Restore Consumer Confidence

Being a consumer today is hard work. The long list of do’s and don’ts to protect oneself from things like identity theft and credit card fraud is enough to overwhelm anyone.

Protected: Small Business National Research Fall 2014 Report
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Webinar – New Competition: Preparing to Compete for Today’s Checking Consumer
Thu, 10/9/14 – 15:23 | | No Comment
Webinar – New Competition: Preparing to Compete for Today’s Checking Consumer

Please join us on Thursday, November 6, 2014, as Bob O’Meara, Vice President of Research, examines Raddon’s fall 2014 national consumer research on checking demand and shows the role non-bank alternatives are playing for young and old consumers alike and examines how these new competitors will impact your financial institution.

PayPal Does Not Have a P2P Payment Service Advantage
Wed, 10/8/14 – 11:27 | | No Comment
PayPal Does Not Have a P2P Payment Service Advantage

With the announcement of its spinoff from parent eBay, as well as its noted exclusion from Apple Pay, PayPal has been a hot topic in the news recently. For years, senior financial services executives have fretted about the threat that PayPal posed to banks and credit unions.

Protected: SPSG Fall 2014 Workshop Supporting Material
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Protected: CEO Workshop Report – Summer 2014
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Social Media Remains an Enigma
Thu, 09/4/14 – 12:27 | | One Comment
Social Media Remains an Enigma

The popularity of social media is undeniable. Millions of people are accessing such platforms to interact and view content of interest. Just five years ago, the primary function of social media was community building. Today, social media has evolved to include customer service outreach, brand awareness, and new customer lead generation.

Protected: Raddon 2014 Credit Union CEO Forum Material
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Customer Loyalty Is Not What It Used to Be
Thu, 08/7/14 – 13:58 | | No Comment
Customer Loyalty Is Not What It Used to Be

Customer satisfaction and loyalty are now top goals for many financial institutions, in large part because conventional wisdom suggests that higher degrees of satisfaction and loyalty will translate into new business opportunities (including a greater share of their customer’s wallet and referrals). However, the recent demographic shift to digitally-literate younger customers now poses questions with respect to the industry’s belief.