Articles by Louie Lambrou
Can Technology Replace the Need for Branch Delivery?
With the dramatic increase in mobile and online banking in the last decade, institutions are playing catch up with changing technology and consumers’ inclinations. Consumers want all the accessibility of mobile delivery channels but also expect the same level of personal service they have long enjoyed at branches.
Despite market volatility and regulatory uncertainty, Raddon’s research shows small business owners are more optimistic about the economy than the general public, and more optimistic than they were two years ago. Maintaining this optimism will generate opportunities for financial institutions, as well as greater competition from industry and third party players.
Benefits Seen in Using a P2P Payment Service
Reason Consumers Do Not Use Their Phones to Make Retail/In-Store Mobile Payments
Despite a challenging lending environment, Raddon’s research shows loan product sales opportunities exist. In this study, we examine the continued low demand for lending, while highlighting opportunities in each product area to find those consumers who are looking to borrow, their motivations, and areas where savvy financial institutions can be successful.
Type of In-Store Retail Purchase Made by Cell/Smartphones
One Out of 10 Consumers Have Used Their Cell/Smartphones to Make an In-Store Purchase at Retailers
Understanding consumer views and expectations is crucial for institutions, especially on the deposit side of the ledger. The rising rate environment, the trend toward commoditization, and heightened competition in banking are putting pressure on financial institutions to adopt a strategic focus on growth in deposits, investment services and retirement products.