RFG’s next round of CEO Strategies Group workshops will cover some of the industry’s most pressing issues. The workshops are held regionally in September and October and serve as a forum to discuss these and many other topics related to improving performance.

In the Fall of 2009, RFG asked consumers that recollected that they received a cross sales attempt when they opened their most recent new checking account to indicate the type of product or service that …

RFG’s Fall 2009 research detailed a special cross tabulation between the behavior changes consumers have made to avoid NSF or overdraft fees and the lowest balance amount that their primary checking account reaches during a …

In the Fall of 2009, consumers were asked to indicate if they have changed the manner in which they handle their checking and/or debit card account to avoid non-sufficient funds or overdraft fees.�
Today, more households are …

In the Fall of 2009, consumers were asked to indicate the lowest amount that their household’s primary checking account balance reaches during the course of a typical month.�
Six out of 10 (59%) of all households indicate that …

RFG tracks consumer usage of various bank products to facilitate a greater understanding among financial institutions with respect to which products are “hot” and which products are “not.”�
Accordingly, the Fall 2009 research asked consumers to …

In the Fall of 2009, consumers were asked to indicate how their long-term attitudes and behaviors have changed toward spending, savings, borrowing, and investing given the economic and financial market conditions in the last 18 …

Dubbed by some industry analysts as the most “unprecedented and challenging time” facing financial institutions since the Great Depression, the severity of the times may be debatable, but one thing is certain: this period has changed consumer financial behavior and their perceptions of financial institutions. Therefore, we have identified 10 critical consumer research issues to examine in 2010.

By now, you are aware of the pending legislation and regulatory reforms to limit overdraft fees. Long story short, as of July 1, 2010, the Federal Reserve will require consumers to opt-in to overdraft protection for debit card and ATM transactions. Financial institutions will no longer be able to charge overdraft fees on debit and ATM transactions without the consumer electing overdraft protection.

News from the Fed: On July 1, your customers will need to opt into your ATM/POS courtesy pay program.  Getting opt-in agreement will be extremely onerous: after all, how often do your customers read statements …