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What Does 2017 Hold in Store?
Tuesday, 10 Jan, 2017 | | No Comment
What Does 2017 Hold in Store?

What a difference a couple of months can make. In the aftermath of the election, we have seen the stock market accelerate, consumer confidence soar, and small businesses assume a much greater level of optimism. We have seen the Fed announce a significant change in its interest rate policy.

Branches Are Core Sales Channels
Thursday, 15 Dec, 2016 | | No Comment
Branches Are Core Sales Channels

Despite the growing popularity of online and mobile channels for marketing and sales, the branch remains a preferred sales channel for opening new accounts.

The Right Product at the Right Time: Selecting Wealth Management Services in a Growing Market
Wednesday, 30 Nov, 2016 | | No Comment
The Right Product at the Right Time: Selecting Wealth Management Services in a Growing Market

Earnings pressure from shrinking net interest margins is compelling financial institutions to explore and cultivate other avenues of noninterest income generation to supplement and sustain their overall earnings. Marketing various wealth management services to customers and noncustomers is one way to earn revenue.

The Lingering Effect of the Great Recession
Thursday, 17 Nov, 2016 | | No Comment
The Lingering Effect of the Great Recession

The Presidential election is finally behind us and we have seen, to this point, that the stock market has responded in a positive fashion, perhaps reflecting a belief that the business environment may be more favorable going forward. However, we must be cognizant of the underlying consumer mindset as we move into 2017.

Coaching to Results: Is It Still a Best Practice in Banking?
Tuesday, 8 Nov, 2016 | | No Comment
Coaching to Results: Is It Still a Best Practice in Banking?

When news of one bank’s aggressive sales quotas broke, many said it was an example of a best practice – coaching to the results – gone bad. In truth, any best practice can become a bad practice when done incorrectly.

Recap From the Spring Raddon Research Insights Workshops
Tuesday, 30 Aug, 2016 | | No Comment
Recap From the Spring Raddon Research Insights Workshops

This past May, Raddon held semiannual workshops for participants in its Raddon Research Insights program to discuss the most current research and the issues participants face in achieving their goals. This Raddon Report covers research highlights and related discussions regarding how the findings apply to various business models used by our clients.

Why Can’t Kids Be Like We Were?
Thursday, 18 Aug, 2016 | | No Comment
Why Can’t Kids Be Like We Were?

Every generation wonders why younger generations don’t see the world as they do. Many financial institutions may wonder the same thing as they contemplate how to serve the millennial generation.

Security in the Palm of Your Hand
Thursday, 21 Jul, 2016 | | No Comment
Security in the Palm of Your Hand

Biometrics has emerged as an alternative technology to meet the financial services sector’s growing need to combat increasing identity theft and fraud. For purposes ranging from identification to task initiation, biometrics use human characteristics – voice, fingerprints, facial recognition, palm or iris vein patterns – which are difficult to replicate.

Mobile Bankers Leading the Way in Omnichannel Usage
Wednesday, 29 Jun, 2016 | | No Comment
Mobile Bankers Leading the Way in Omnichannel Usage

Most people have become omnichannel consumers of financial services, particularly mobile banking users. Consumers adopt new channels as they emerge as complements to existing channels instead of replacing older delivery channels. ATMs did not supplant branches, just as online banking did not supplant ATMs, for example.

Taking Care of Business: Meeting the Needs of Digitally Connected Businesses on the Go
Thursday, 16 Jun, 2016 | | No Comment
Taking Care of Business: Meeting the Needs of Digitally Connected Businesses on the Go

Consumers aren’t the only ones turning to mobile banking for anytime, anywhere access to financial services. According to the Fall 2015 Small Business National Research report by Raddon, nearly half of small businesses are using mobile to add a new dimension to their day-to-day operations, including on-the-go approvals and decision making.