The State of the Financial Services Industry: A Mid-Year Review of the Current Landscape and the Challenges/ Opportunities that Lie Ahead

Yep, they moved your Cheese again. Blame the Fed … the current administration … Congress … heck, you could even blame it on TARP. At this point it doesn’t matter who or what you blame.

This recorded Webinar presents survey results that shed light on consumer reaction to new overdraft regulations.�
Webinar Details
Title: Why Consumers Will Opt In or Out?
Date recorded: March 31, 2010
Price: $250
Presenter: Bob O’Meara, Vice President of Research
Overview
The Fed’s …

Some institutions are thinking outside the box to identify alternative revenue opportunities. I’ve compiled a few examples clients have shared with me recently.

What a week for Bank of America. Their announcement that they would no longer allow customers to overdraw point-of-sale debit card transactions was no doubt a weighty decision, one measured in billions of dollars – over three billion dollars by RFG’s estimation. But while BoA was cautiously applauded by consumer advocacy groups and legislators …

Dubbed by some industry analysts as the most “unprecedented and challenging time” facing financial institutions since the Great Depression, the severity of the times may be debatable, but one thing is certain: this period has changed consumer financial behavior and their perceptions of financial institutions. Therefore, we have identified 10 critical consumer research issues to examine in 2010.