Articles in Technology
Biometrics has emerged as an alternative technology to meet the financial services sector’s growing need to combat increasing identity theft and fraud. For purposes ranging from identification to task initiation, biometrics use human characteristics – voice, fingerprints, facial recognition, palm or iris vein patterns – which are difficult to replicate.
Most people have become omnichannel consumers of financial services, particularly mobile banking users. Consumers adopt new channels as they emerge as complements to existing channels instead of replacing older delivery channels. ATMs did not supplant branches, just as online banking did not supplant ATMs, for example.
Much of the banking technology focus has been on meeting consumers’ expectations for anytime, anywhere transaction accounts, payments and lending. However, according to a recent Raddon study of high-income investors, a financial institution’s technology capabilities can also impact whether it will attract an investor’s business.
As 2016 unfolds, the challenges just keep on coming. Whether caused by geopolitical, economic or other factors, there is enough uncertainty to keep even the most intrepid prognosticator silent. Regardless, the Raddon Report continues its tradition of annual predictions.
Financial institutions that continue to ignore their customers’ technological delivery presumptions and sentiments do so at their own peril. Taking these preferences into account can decrease an institution’s risk of becoming an anonymous transaction engine, instead serving as an encompassing service provider that plays a central role in customers’ financial lives.
Financial institutions continue to seek enhancements to provide a more seamless and secure mobile banking experience. One solution is biometrics in the form of a fingerprint scan. Such a biometric application has the potential to provide a more secure way to identify customers as well as enhance the appeal of mobile banking and its accessibility.
Although 6 in 10 consumers now own a smartphone, the number of in-store mobile payments in the U.S. has not kept pace. The October 1, 2015 EMV fraud liability shift is enhancing mobile point-of-sale payments and as a result, many in the industry promise a brighter mobile payments outlook.
Industry trade publications have devoted quite a bit of ink lately to the emergence and growth of the peer-to-peer lending market. The publications have outlined the merits of marketplace lenders and the regulatory travails the emerging industry faces, as well as opinions from advocates and detractors. Despite the plethora of information, there has been a paucity of opinion from the consumer’s point of view.
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Raddon’s most recent survey of 1,200 small businesses reveals an intersection of lending attitudes and needs, which alternative lenders are taking advantage of. One out of 10 small business owners feel credit has dried up and financial institutions have stopped lending to small businesses.