There have been many calls to “fix the problem,” and Congress has dutifully responded. The result: House legislation passed in December and Senate legislation passed this May that will certainly result in the most sweeping changes in the financial services industry since the 1930s.

Competing With The Big Banks:
Your best prospects are big bank customers

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RFG’s spring 2010 national consumer research reports that half of consumers have a banking relationship with one of the Big Four banks.The research also shows …

Katy Koenig, Senior Research Analyst, will identify current customer retention issues and give strategies on how capture defectors from competitors.

Depending on who you ask, people’s view on the importance of social media in our industry usually falls somewhere between these two extremes. Where you and your institution fall on this scale dictates how much emphasis you place on social media in your Web 2.0 strategy.

Are we truly on the path to recovery, or is this just a lull in a deeper, more prolonged recession? Most economists feel as though we have emerged from recession into recovery, with most citing the turning point as sometime last summer.

Gen Y is growing up and represents the largest segment of the population. At 36 percent of the U.S. population, they will continue to be increasingly important for growth.

Having high service quality makes it easier to grow the business organically. The goodwill created by being known for exceptional service can be powerful in terms of retention (customer and employee), cross-sales and referrals. Most organizations want to provide exceptional service; very few organizations have the resources, training, culture, creativity and focus to actually be exceptional.

Yep, they moved your Cheese again. Blame the Fed … the current administration … Congress … heck, you could even blame it on TARP. At this point it doesn’t matter who or what you blame.

Positive gross domestic product (GDP) growth in the third and fourth quarters of 2009 would suggest to some that the U.S. economy may be on the road to recovery. However, based upon the pulse of small businesses surveyed by RFG for a national research study conducted in the fall of 2009, such a recovery may not be realized until late 2010 at the earliest.

This recorded Webinar presents survey results that shed light on consumer reaction to new overdraft regulations.�
Webinar Details
Title: Why Consumers Will Opt In or Out?
Date recorded: March 31, 2010
Price: $250
Presenter: Bob O’Meara, Vice President of Research
Overview
The Fed’s …